You are an important part of the Yaga community and together we can keep Yaga amazing 😊 If you see items and users who are not up to Yaga’s standards, report them and we’ll take it from there. In case of a personal issue, you can always also block the other user. This all can be done with just a few clicks.
Where can I find the report button?
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From the item's view on the bottom right corner next to the Seller's shop name there are three dots, click on them —> “Report” button is displayed
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Clicking on a "Report" button opens a popup, allowing you to choose your reason for reporting an item:
- Choose the reason why you wish to send us the report —> click “Send” —> We have now received your complaint.
Which reason to choose?
- Abusive or rude behaviour - If you want to report a user for being abusive or rude
- Fake or counterfeit - If you suspect that the sold item or the shop is selling replica items.
- Spam hashtags - If the item description includes hashtags (inc. brand tags) which are not connected to the item being sold
- Possible fraud - If you suspect that the user doesn't actually have the item or is trying to direct the transaction outside of Yaga.
- Directing transactions outside of Yaga - if the item description or the user is directing conversation or sale outside of Yaga
PS! If the matter is order-related and you expect a response, please make sure to always reach out to our Support team by submitting a request
Lastly, we go through all the reports sent to us and look into each and every one of them = you can be sure that your complaint has been heard. Although, please keep in mind that since we do it manually then it takes us time.