Returning an item, can I and how?

The Buyer has the right to return the item to the Seller, if it differs significantly from the photo or the description. Preconditions for it:

• Within 48h after receiving the item, the Buyer has informed the Seller via Yaga messages about the wish to return the item
• The Buyer has not clicked on the "Item received" button = hasn't completed the transaction

1. The Buyer informs the Seller about the wish to return the item and the reason(s) for it.
2. The Seller shares the return details with the Buyer. Unless an alternative agreement is made, the item should be returned via the same delivery method which was used to ship the item in the first place and the Seller should share the same set of details for the return that were provided by the Buyer for delivery. 
3. After the Buyer and the Seller have agreed upon returning the item and the Seller has shared all the necessary details, the Buyer must ship the item within 72h, unless agreed upon otherwise, and pays for the return postage.
4. Seller receives the item and cancels the order.
5. Money initially deposited by the Buyer (item's price, initial delivery fee, Buyer Protection Fee) is automatically refunded to the Buyer's Yaga wallet.

Please more about our return policy HERE